FAQ - Frequently Asked Questions

Sure, please use our online booking tool to reserve the desired apartment.

You can reserve your apartment by making a downpayment via bank transfer or PayPal.

No we only use the credit card details to secure the booking. In case you do not come on the booked day, we charge the credit card with the cancellation fees.

Yes this is possible, but please tell us in advance. For pets we charge EUR 15 per day.

We comply with your travel plans. Please tell us in advance your estimated arrival time and we will be there. If the apartment is not ready because you arrive earlier, then you can deposite your luggage in a seperate storage room.

Please tell us in advance, that you will arrive late. Either we are personally in the office of we deposit the keys in the key box at the reception door for you together with all necessary information. The code for the entrance we give you in advance.

Parking on the street is subject to a charge from Monday to Friday (on working days) 9 am till 7 pm. In this period a maximum parking time of 3 hours with a valid parking ticket is possible.

As a guest of the Appartements Ferchergasse we can offer you a garage place for EUR 15 per day or assist you where to find free parking spaces more distant.

We have gathered all the information at our site Location/Arrival so you can find the easiest and fastest way to the apartments. Nevertheless, if you have any additional questions please do not hesitate to write us an email.

We have gathered all the information at our site Location/Arrival so you can find the easiest and fastest way to the apartments. Nevertheless, if you have any additional questions please do not hesitate to write us an email.

On your departure day, please leave the apartment until 11 a.m. . If the apartment will not be occupied after you, then it is also possible to stay longer. Just ask at the reception.

Yes it is possible to store the luggage in a seperate room that can be locked. There you also find a WC and a shower.

Yes, in all our apartments you have free Internet (WiFi).

In Ferchergasse 19 we have a washing machine in the ground floor, in apartments 9, F21/7 and F21/18 the machine is in the apartment and in the apartments H03, R02 and R26 there is a machine in the cellar.

Please let us know in advance and the baby bed will be prepared upon your arrival. There are no extra costs for it.

We do not have a PC to borrow but you can work in the office on the computer during our office hours.

Aircondition is available in all the apartments in the attic (1,2,3,4). For all the other apartements we can give you a fan.

Yes, all our flats have a dishwasher.

Unfortunatelly not all our apartments have an oven due to its size. Only apartments 8, 9, F21/7 and F21/18 have one.

Yes in all our locations there is an elevator.

Yes, all our apartments have a fridge with a small freezer.

Yes, all our apartments have a heating where you can control the temperature.

Please have a look at the cancellation policies.

You can pay with Visa, Mastercard, American Express, Maestro and VPay.

Sorry, but we do not accept them.

Sorry but we do not accept any foreign currency.

The apartments are located in the 17th district (Hernals) Just around the corner there is the tram 43 which takes you within 15 minutes to the Inner city.

If you would like to go to St Stephens Cathedral, then just take the S 45 get out after one stop at Ottakring and change to the subway U3. This again takes you no more than 20 minutes.

There are many shops in the near surrounding the best is to have a look at our map of the surrounding

Parking on the street is subject to a charge from Monday to Friday (on working days) 9 am till 7 pm. In this period a maximum parking time of 3 hours with a valid parking ticket (EUR6) is possible.

As a guest of the Appartements Ferchergasse we can offer you a garage place for EUR 10 per day or assist you where to find free parking spaces more distant.