Terms and Conditions Appartements Ferchergasse by The Ranks GmbH
Last updated: June 2026
We’re glad you’ve chosen Appartements Ferchergasse. So that your stay is clearly and fairly arranged from the very start, we’ve put together our terms and conditions here for you – written, on purpose, so that you can actually understand them.
Where we refer to “you” below, we mean the person who books with us – that is, our contracting party. If you travel together with other people, you’re also responsible for those fellow guests and make sure they, too, comply with these terms. By “we”, “us” and “Appartements Ferchergasse” we mean The Ranks GmbH as the operator.
1. General
We rent you fully furnished apartments equipped with the usual essentials, for the purpose of accommodation.
The apartment rental price includes all utilities such as electricity, water and heating. Bed linen and towels are included in the price.
Not included in the apartment price are the final cleaning fee and the Vienna local tax (Ortstaxe / tourist tax). Both are charged separately – the local tax at the statutory rate in force, the final cleaning at the amount stated at the time of booking.
Consumables (toilet paper, washing-up liquid, etc.) are provided in the apartment. For hygiene reasons, food and spices are not provided.
We do not offer breakfast or other meals.
Smoking is only permitted in the designated areas; smoking is not allowed inside the apartments themselves. You may bring a pet by prior arrangement and for an additional charge.
2. Booking conditions
2.1 Minimum stay
As a rule, there’s no minimum stay. We may deviate from this during selected periods.
2.2 Discounts and benefits
Discounts and concessions that apply in combination with tourist cards such as the Vienna City Card are subject to the respective conditions of that card. These conditions must already be met at the time of booking and apply only to direct bookings with Appartements Ferchergasse.
2.3 Securing your booking
We only accept bookings that you guarantee in one of the following ways:
- By providing the card number, expiry date and cardholder name of a credit card valid at the time of arrival. By providing this information, you expressly and irrevocably agree that we may charge any cancellation fees that arise to this credit card.
- In exceptional cases, by transferring an agreed deposit. You bear the bank charges for the transfer. In the event of a free cancellation, we refund your deposit in full; you bear the bank charges incurred for the refund transfer. In the event of a chargeable cancellation or a no-show, we credit the deposit against the cancellation fee due.
2.4 Cancellation conditions and fees
Cancellations and changes made at least 14 days before the agreed arrival date are free of charge for stays of under 20 days.
If you cancel or make changes less than 14 days before arrival, we charge a cancellation fee equal to the full booked stay, less the expenses we save as a result of your cancellation. If we’re able to re-let the apartment for the cancelled period, we credit the income earned from this against the cancellation fee. If you haven’t paid a deposit, we charge the amount to the credit card you provided at booking.
For stays of over 20 days and/or reservations of more than 2 apartments, the cancellation period extends to 30 days before arrival. If you cancel or make changes less than 30 days before arrival, we charge a cancellation fee of 30% of the full booked stay. The crediting of saved expenses and of any re-letting applies accordingly.
If you don’t appear at the agreed time and meeting point on the day of arrival – without contacting us beforehand – your booking is treated as cancelled and we charge the cancellation fee.
2.5 Early departure
If you let us know that you’ll be leaving early, we refund nights you’ve already paid for, provided you tell us your actual departure date at least 14 days in advance. We transfer the amount to an account of your choosing (you bear the bank charges) or pay it to you in cash at our office by appointment.
2.6 Travel disruptions and force majeure
If you’re unable to travel on your arrival date because unforeseeable, extraordinary circumstances (e.g. extreme weather events, flooding, official travel or movement restrictions) make all means of arrival impossible, you don’t have to pay the charge for the affected days. If arrival becomes possible again within three days, your obligation to pay for the booked stay resumes from that point. You’ll provide us, on request, with suitable and reasonable evidence of these extraordinary circumstances (e.g. an official announcement or an official weather or traffic warning).
If performance of the contract becomes impossible for us due to force majeure (e.g. natural events, official orders), we may dissolve the accommodation contract. We refund payments already made for services not used; any claims beyond this are excluded.
3. Arrival and departure
3.1 Check-In
We arrange check-in individually with you. However, we can’t guarantee that your apartment will be cleaned and ready before 2:00 pm. As we don’t have a permanently staffed reception, we ask you to let us know your arrival time so that we can welcome you, show you the apartment and hand over the keys.
3.2 Check-Out
Please vacate the apartment and clear it of your personal belongings by 11:00 am on the day of departure. If you don’t meet the check-out time without a separate arrangement, we charge an additional night.ng.
4. Payment
The apartment rent is due in full on handover of the keys. For bookings of more than 2 months, you can also pay monthly in advance.
We accept the following payment methods: cash in euros, advance bank transfer and credit card. We don’t accept cheques or foreign currency.
5. Apartments that are uninhabitable or unavailable
Should it turn out that an apartment is uninhabitable or unavailable due to defects, maintenance work or other operational requirements, we may allocate you an apartment other than the one you booked, provided it’s at the same location, at least the same size and costs at least as much as the original – in which case we charge you the price of the apartment originally booked.
If no such apartment is available, we’ll make every effort to offer you suitable alternatives on favourable terms. You can choose one of these alternatives or cancel free of charge. In that case we refund all payments not used. Any further liability is excluded.
6. Your obligations as a guest
6.1 Registration requirement
Austrian registration law requires every guest to be registered. To this end, before moving into the apartment you fill in a guest registration form truthfully and sign it; fellow travellers in the same apartment are recorded too. We keep the guest records for the statutory period and don’t pass them on to third parties – except to persons authorised by law. Please make sure that only people who have completed such a guest registration form stay overnight in the apartment.
6.2 Care, damage and use
Please grant us, or tradespeople we instruct, access to the apartment when needed in order to carry out inspections, cleaning or repairs. We respect your privacy as far as possible and announce access in advance wherever we can.
Please treat the apartment, its furnishings and inventory with care, as if they were your own. The apartments must under no circumstances be used for purposes such as parties or events.
For damage you cause wilfully or through improper handling (e.g. burn marks, damage to or heavy soiling of furniture/textiles, broken glass), you bear the full cost of putting it right.
If you lose a key, you bear the cost of fitting a new lock including 6 keys.
Please dispose of your waste regularly in the bins provided on the ground floor of the building.
The apartment may not be sub-let or passed on to other people.
6.3 Extending your stay
If you’d like to extend your stay, please let us know as early as possible. We’ll do our best to accommodate your wish, but we can’t guarantee an extension – for instance, if the apartment is already booked again. There’s no entitlement to an extension.
7. Liability
7.1 Liability for items you bring in
For items you bring in, we’re liable in accordance with the statutory provisions (Sections 970 ff of the Austrian Civil Code, ABGB). For valuables, money and securities we’re liable only up to an amount of currently €550 – unless you’ve expressly handed them to us for safekeeping while making us aware of their value. Please keep valuables safe.
7.2 General liability
For property damage caused by slight negligence, we’re liable only within the legally permissible scope. Our liability for personal injury, and for damage we cause intentionally or through gross negligence, remains unaffected under the statutory provisions and is not excluded.
7.3 Vehicles and transport
If you bring a vehicle and park it on a parking space we provide (garage), we accept no liability whatsoever for theft, damage or destruction. If we transport you free of charge, our liability for personal injury and property damage is limited to the extent of the motor vehicle insurance.
7.4 Lost property
We’ll send on items left behind, on request and against reimbursement of costs. The storage period is 2 weeks.
7.5 Defects and complaints
Please let us know of any complaints or defects immediately, so that we can see to putting things right as quickly as possible.
8. Illness or death during the stay
If you fall ill during your stay, we’ll arrange medical care at your request. If there’s imminent danger and you’re unable to do so yourself, we’ll arrange medical care even without your express request.
For costs we incur in connection with an illness or a death – in particular for necessary disinfection, cleaning, textiles or furnishings rendered unusable, and for the period during which the apartment is consequently unusable – we have a claim for compensation against you or your legal successors.
9. Final provisions
We reserve the right to correct errors as well as printing and calculation mistakes.
Verbal agreements only become effective once we confirm them in writing.
The contract is governed exclusively by Austrian law, excluding the referral rules of private international law and the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of your country of residence remain unaffected.
If you’re an entrepreneur, the agreed place of jurisdiction is the court with subject-matter jurisdiction at the location of the accommodation in Vienna. If you’re a consumer with your domicile or habitual residence in Austria or in an EU member state, the statutory places of jurisdiction apply; in that case, we may bring claims against you only at your domicile, your habitual residence or your place of employment.
Should any of these provisions be invalid, this doesn’t affect the validity of the remaining provisions. In place of the invalid provision, a valid arrangement that comes as close as possible to it applies.
