We rent fully-furnished apartments equipped with the usual utensils to accommodate our guests.
In case of doubt, the person booking the apartment shall be considered the guest even if they have reserved it for others, including or excluding themselves.
The rent for the apartments includes all ancillary costs, such as electricity, water, and heating. Bed linen and towels are in the price included.
Articles of consumption (toilet paper, detergents, etc.) are replenished during the rental period. For hygienic reasons, no food and spices are provided.
We offer neither breakfast nor any other meals.
Smoking is only allowed on the terrace. Pets are only allowed on request in our apartments.
2. Booking Conditions
2.1 Minimum Booking
In general, there is no minimum stay. However, this can be deviated from at selected periods.
2.2 Booking Guarantee
We exclusively accept bookings that are guaranteed by the person booking the apartment by any of the following means:
By providing us with the card number, expiry date, and cardholder name of a credit card valid at the time of the guest’s arrival.
By providing these details, the person booking the apartment expressly and irrevocably authorizes Appartements Ferchergasse to debit all cancellation fees that might accrue to this credit card.
In exceptional cases: By bank transfer of an agreed deposit. All banking charges shall be borne by the person booking. In cancellations free of charge, Appartements Ferchergasse shall re-transfer the deposit less a processing fee of EUR 20 to an account indicated by the person booking. Again, all banking charges shall be borne by the person booking. In cancellations incurring costs or no-shows on the part of the guest, the deposit shall be forfeited.
2.3 Cancellation Provisions and Fees
Cancellation and modifications no later than 14 days before the agreed date of arrival are free of charge for stays under 20 nights.
In the case of cancellations or modifications later than 14 days before arrival, we charge a cancellation fee of the total price of the reservation. If no deposit was paid, the amount should be debited to the credit card indicated by the person booking the accommodation.
For stays of more than 20 nights and reservations of more than two apartments, the cancellation period is 30 days before arrival.
In the case of cancellations or modifications later than 30 days before arrival, we charge a cancellation fee of 30% of the total price of the reservation. If no deposit was paid, the amount should be debited to the credit card indicated by the person booking the accommodation.
If the guest fails to appear at the time and place agreed upon on the day of arrival without having us in advance, the booking shall be deemed canceled, and cancellation fees shall be charged.
2.4 Early Departure
Suppose a guest announces they want to depart before the booked period ends. In that case, we shall refund all payments already made for the period after the guest’s departure, provided that the actual date of departure is announced at least 14 days in advance.
We shall either transfer this amount to a bank account indicated by the guest, in which case the guest shall bear all banking charges, or pay the amount out in cash at our office of us on a date and time agreed upon in advance.
3. Modalities upon Arrival and Departure
3.1 Arrival (Check-In)
Check-in will be arranged with the guest, however we cannot guarantee that the apartment will be cleaned before 2pm.
As we do not have a permanently staffed reception office, we ask you to tell us your arrival time.
3.2 Departure (Check-Out)
The guests are requested to vacate the apartment by 11:00 a.m., taking all their personal property with them.
Should the guests check out by this time after agreeing on a later check-out with us, the price for one additional night shall be charged.