Terms & Conditions Appartements Ferchergasse by The Ranks GmbH

1. General

We rent fully furnished apartments equipped with the usual utensils to accommodate our guests.

In case of doubt, the person booking the apartment shall be considered the guest even if they have reserved it for others, including or excluding themselves.

The rent for the apartments includes all ancillary costs, such as electricity, water, and heating. Bed linen and towels are also included in the price.

The apartment has articles of consumption (toilet paper, detergents, etc.). However, for hygienic reasons, no food and spices are provided.

We offer neither breakfast nor any other meals.

Smoking is only permitted in the designated areas; smoking is prohibited in the apartments themselves. Pets are only allowed on request in our apartments.

2. Booking Conditions

2.1 Minimum Booking

In general, there is no minimum stay. However, this can be deviated from the selected periods.

2.2 Discounts and benefits

Discounts and benefits available in combination with tourism cards, such as the Vienna City Card, are subject to the respective conditions of the card. These conditions must be met when booking and only apply if you book directly at the Ferchergasse apartments.

2.3 Booking Guarantee

We exclusively accept bookings that are guaranteed by the person booking the apartment by any of the following means:

Provide us with the card number, expiry date, and cardholder name of a credit card valid at the time of the guest’s arrival.

By providing these details, the person booking the apartment expressly and irrevocably authorizes Appartements Ferchergasse to debit all cancellation fees that might accrue to this credit card.

In exceptional cases: By bank transfer of an agreed deposit. All banking charges shall be borne by the person booking. In cancellations free of charge, Appartements Ferchergasse shall re-transfer the deposit less a processing fee of EUR 20 to an account indicated by the person booking. Again, all banking charges shall be borne by the person booking. In cancellations incurring costs or no-shows on the part of the guest, the deposit shall be forfeited.

2.4 Cancellation Provisions and Fees

Cancellation and modifications no later than 14 days before the agreed date of arrival are free of charge for stays under 20 nights.

In the case of cancellations or modifications later than 14 days before arrival, we charge a cancellation fee of the total price of the reservation. If no deposit was paid, the amount should be debited to the credit card indicated by the person booking the accommodation.

For stays of more than 20 nights and reservations of more than two apartments, the cancellation period is 30 days before arrival.

In the case of cancellations or modifications later than 30 days before arrival, we charge a cancellation fee of 30% of the total price of the reservation. If no deposit was paid, the amount should be debited to the credit card indicated by the person booking the accommodation.

If the guest fails to appear at the time and place agreed upon on the day of arrival without having us in advance, the booking shall be deemed canceled, and cancellation fees shall be charged.

2.5 Early Departure

Suppose a guest announces they want to depart before the booked period ends. In that case, we shall refund all payments already made for the period after the guest’s departure, provided that the actual date of departure is announced at least 14 days in advance.

We shall either transfer this amount to a bank account indicated by the guest, in which case the guest shall bear all banking charges, or pay the amount out in cash at our office of us on a date and time agreed upon in advance.

3. Modalities upon Arrival and Departure

3.1 Arrival (Check-In)

Check-in will be arranged with the guest however we cannot guarantee that the apartment will be cleaned before 2pm.

As we do not have a permanently staffed reception office, we ask you to tell us your arrival time.

3.2 Departure (Check-Out)

The guests are requested to vacate the apartment by 11:00 a.m., taking all their personal property with them.

Should the guests check out by this time after agreeing on a later check-out with us, the price for one additional night shall be charged.

4. Payment

The total amount of the apartment rent is payable upon handing over the key. For bookings for more than two months, monthly payment in advance is possible.

Accepted Modes of Payment

We accept:

  • Cash payment in Euro
  • Bank transfer
  • Credit card

We do not accept cheques or foreign currencies.

5. Provisions relating to the Uninhabitability or Unavailability of Apartments

Should it turn out that the apartment is not in a reasonably fit state for use or unavailable because of defects, maintenance work or other operational requirementswe shall have the right to assign another apartment to the guest provided that the substitute apartment is at the same location and of at least the same size and costs as the booked apartment. In such case, the rate for the apartment booked originally shall be charged.

If no such apartment is available, we shall try to offer reasonable alternatives at favourable conditions.

The guest may either select one of the alternative offers or cancel his or her booking free of charge.

In such case, we guarantees to refund all payments made for services not consumed.

Any further liability shall be excluded.

6. Obligations of the Person taking Accommodation

6.1 Obligation to Register

The Austrian Registration Act stipulates that every person taking accommodation in Austria shall be registered with the police.

For this purpose, before using an apartment, every guest shall complete and sign a guest registration form truthfully.

The guest registration forms are retained by us and are not passed on to third parties except to persons authorized by law

Every guest shall guarantee that exclusively persons who have completed a guest registration form stay overnight in the apartment.

6.2 Other Obligations

The guests shall, at any time, grant access to our personnel of us and to workmen commissioned by us to inspect, clean, or repair. Of course, we shall see to it that the guests’ privacy is protected to the extent possible and, if possible, inform the guest of such visits in advance. Under no circumstances is it allowed to use the apartments for purposes such as parties or events.

The guests are obligated to treat the apartment and its furniture and inventory with care as if they were their property. They shall bear the total costs for repairing any damage caused by them, either intentionally or by improper handling (e.g., burn holes, damaged or extremely dirty furniture/textiles, glass breakage, etc.).

In case of the loss of a key, the guests shall bear the costs of installing a new lock and six keys.

The guests are responsible for emptying the waste bins into the containers on the ground floor of the building.

7. Miscellaneous

The apartment must not be rented or sublet to third parties.

We do not assume any liability for theft, loss, damage to property or for injuries or sickness of the guests.

All complaints and defects shall be reported without delay so that we can arrange for a solution of the problem as fast as possible.

Lost property (property left behind) will be sent on upon request at the guest’s expense. Articles will be kept for a period of 2 weeks.

If we provide the guest with free transport, liability is restricted to the cover provided for personal injury and damage under our motor insurance policy.

If the guest comes by car and parks his car on a parking space provided by us, our liability is limited by the terms of the respective liability insurance.

8. General

Our reserves the right to correct errors, including typographical and calculation errors.

Verbal agreements are only binding once they have been confirmed in writing by us.

For any disputes arising out of this contract and its performance, the registered office of the accommodation is agreed, where permitted by law, as the place of jurisdiction.

Should one of the above provisions be null and void, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid one that comes as close as possible to the purpose of the original provision.