Privacy Policy for Appartements Ferchergasse by The Ranks GmbH

The Ranks GmbH (hereinafter referred to as “Ranks”), with its registered office at 1170 Vienna, Ferchergasse 19, registered in the Commercial Register of the Vienna Commercial Court under FN 200843h, operates a website (www.rank.at, hereinafter referred to as the “Website”) for apartment rentals. Both private individuals and commercial customers have the option of booking vacation apartments through this website.

This Privacy Policy is intended to inform you about how we handle, process, and use the personal data we collect about you. If you do not agree with this Privacy Policy or any part of it, you may not be able to access this website or its services, either in whole or in part.

Ranks takes great care to ensure that the privacy and confidentiality of all customer and user data are protected and is committed to complying with the protection standards set forth in the General Data Protection Regulation and the Austrian Data Protection Act (“DSG”), as amended from time to time.

1. Definitions

“Personal data” refers to data about an individual whose identity is determined or can be determined by that data.

“Special categories of data” (formerly known as “sensitive data”) are data about natural persons relating to their racial or ethnic origin, political opinions, trade union membership, religious or philosophical beliefs, health, or sex life, as well as biometric or genetic data.

“Data processors” (formerly referred to as “service providers”) are natural or legal persons, groups of persons, or bodies of a local government—or the administrative units of such bodies—if they use data solely for the purpose of performing a task entrusted to them.

2. Data Processing

We collect, obtain, store, process, and use data—including personal data—that you provide to us when you access or use our website and services.

The information stored includes your contact information (name, address, email, phone number), location data (IP address), and log data (access data).

This data is stored for the following purposes:

– to operate, protect, improve, and optimize Ranks’ website and business, for example through analytics and research, personalization, or other ways of tailoring your experience, and to provide our customer service;

– to send you messages regarding services and support, as well as administrative messages, reminders, technical notices, updates, security alerts, and information you have requested;

– to comply with our legal obligations, to resolve any legal disputes we may have with one of our users, and to enforce our agreements with third parties;

We also use your data to send you marketing and promotional messages, as well as other information that may be of interest to you, including information about Ranks and our services. You may revoke your consent to the use of your data for marketing and advertising purposes at any time by sending a written request to mail@rank.at;

Your data will be stored for the duration of the contract or for as long as required by law (e.g., at least 7 years in connection with a reservation). After that, your data will be deleted.

3. Disclosure of Data to Third Parties

Among other things, Ranks uses a data processor to manage data, set up access permissions, and maintain the website; the data (including personal data) is provided to this data processor for this purpose, and a corresponding contract has been entered into with it. This processor is based within the EU and implements the necessary technical and organizational measures to protect the data from unauthorized access or accidental loss.

Any other disclosure to third parties will only take place with your express consent or to the extent necessary to use the services offered on this website.

4. Right of Access and Other Rights

You have the right to request information at any time regarding which of your personal data is stored by Ranks. You also have the right to have your data corrected, restricted, or deleted. Please note, however, that some data may be necessary for you to use our website and services. If the processing of your data is based on your consent, you may revoke that consent at any time. Please note, however, that if you revoke your consent, you may not be able to use the website or our services, or may only be able to use them partially.

To exercise your rights, please contact:

The Ranks, LLC

19 Ferchergasse

1170 Vienna

or by email to mail@rank.at

If you believe that Ranks is processing your data unlawfully, you have the option to file a complaint with the data protection authority.

5. Data Security

Ranks implements and continuously updates organizational and technical security measures to protect your data managed by Ranks against unauthorized access, destruction, manipulation, or loss.

6. Encryption

All transmitted data is protected by SSL encryption.

7. Cookie Policy

Ranks uses “cookies” in connection with the website www.rank.at to collect information and to enable certain functions as well as user-friendly and seamless navigation. “Cookies” are small text files that are stored on your device and saved by your browser to your hard drive. We can read these “cookies” during your visit to our website, allowing us to save your preferences and other information.

You may be able to use your browser to control how it handles “cookies.” Please note, however, that without “cookies,” some parts of the website may not function as intended or may not work at all.

8. Matomo

We use Matomo on our website. This is open-source software that allows us to analyze how our website is used. This process involves the collection and processing of your IP address, the pages on our website that you visit, the website from which you came to our site (referrer URL), the length of time you spend on our website, and the frequency with which you visit one of our pages.

To collect this data, Matomo stores a cookie on your device via your web browser. This cookie remains active for the duration of your visit to our website and is deleted once you leave the site.

The legal basis is Article 6(1)(f) of the GDPR. Our legitimate interest lies in analyzing and optimizing our website.

However, we use Matomo with the “Automatically Anonymize Visitor IPs” feature. This feature truncates your IP address by two bytes, making it impossible to link it to you or to the Internet connection you are using.

9. Integration of Third-Party Services and Content

It is possible that content from third parties—such as videos from YouTube, maps from Google Maps, RSS feeds, or graphics from other websites—may be embedded within this online offering. This always requires that the providers of this content (hereinafter referred to as “third-party providers”) collect the user’s IP address. Without the IP address, they would not be able to send the content to the user’s browser. The IP address is therefore necessary for displaying this content. We make every effort to use only content whose respective providers use the IP address solely for the purpose of delivering the content. However, we have no control over whether third-party providers store the IP address, for example, for statistical purposes. To the best of our knowledge, we inform users of this.

10. Miscellaneous

Your access to and use of this website and its content are governed by Austrian law. The courts of Vienna have jurisdiction over any disputes.

Ranks cannot be held liable for any damages or injuries resulting from your access to or inability to access this website. This limitation also includes damages or viruses that may affect your computer equipment or other devices.

If this website contains links to other websites, Ranks is not liable for their content.

11. Changes

Ranks may, at any time and at its sole discretion, change the manner in which personal data is collected, processed, and used without prior notice.

This Privacy Policy may be amended at any time. If significant changes are made to this Privacy Policy, you will be notified either by the publication of the amended Privacy Policy on the website or by email.

It is important that you read the revised Privacy Policy. If you do not wish to agree to the revised Privacy Policy, please expressly object in writing by email to mail@rank.at; however, please note that the website and its services may then no longer be available to you, either in whole or in part.