FAQ – Frequently asked questions2023-03-30T11:04:51+02:00

FAQs – Frequently asked questions

Check-In & Check-Out

What is the easiest way to get from the airport or train station to you?2022-12-30T13:07:16+01:00

We have gathered all the information at our site Location & Arrival so you can find the easiest and fastest way to the apartments. If you have any additional questions please do not hesitate to write us an email.

Until when do I have to check out?2022-06-23T13:39:44+02:00

On your departure day, please leave the apartment until 11 a.m. . If the apartment will not be occupied after you, then it is also possible to stay longer. Just ask us.

I plan to arrive very late in the evening, how do I get the keys?2022-06-23T13:14:47+02:00

Please tell us in advance, that you will arrive late. Either we are personally in the office or we deposit the keys in the key box next to the office door for you together with all necessary information. The code for the entrance we give you in advance.

I come by car, where can I park?2022-06-23T13:37:01+02:00

Parking on the street is chargeable from Monday to Friday (weekdays) from 9 a.m. to 10 p.m. .You can park for a maximum of 2 hours with a valid parking ticket.

As a guest of the Appartements Ferchergasse, we can offer you a garage space for EUR 15 per day.

Can I store my luggage somewhere?2022-06-26T13:40:55+02:00

Yes it is possible to store the luggage in a seperate room that can be locked.

At which time can I arrive?2022-06-23T13:15:31+02:00

We support your travel plans. Please tell us in advance your estimated arrival time and we will be there. If the apartment is not ready because you arrive earlier, then you can deposite your luggage in a seperate storage room.

Your stay

Can I smoke in the apartment?2022-06-24T15:00:07+02:00

Smoking in all apartments is not allowed in the room or windows.

You are welcome to use the inner courtyard at Ferchergasse 19.

If your apartment has a terrace or balcony, you are welcome to use it. Please consider other house residents and do not smoke directly under the neighbors’ windows.

Equipment of the Apartments

Is there internet in the apartment?2023-03-30T11:05:44+02:00

Yes, in all our apartments you have free Internet (WiFi). You can find the login information in your apartment.

Is there a washing machine?2022-06-23T13:42:36+02:00

In Ferchergasse 19 we have a washing machine in the ground floor, in apartments 9, F21/7, F21/17 and F21/18 the machine is in the apartment. In apartments H03, R02 and R26 there is a machine in the cellar.

Do you have a baby bed?2022-06-23T13:43:11+02:00

Please let us know in advance and the baby bed will be prepared upon your arrival.

Do the apartments have air conditioning?2022-06-24T15:05:55+02:00

We have air conditioning in the apartments on the top floor – Apartments 1,2,3 and 4. We are happy to provide fans for all other apartments


What are the cancellation conditions?2022-06-24T15:05:19+02:00

You can find our cancellation conditions under the General Terms and Conditions. We also recommend that you take out travel cancellation insurance.

May I pay in cash with foreign currency?2022-06-24T15:04:41+02:00

We do not accept foreign currencies. Cash payments can only be made in euros.

Is the credit card charged immediately?2022-06-23T13:15:44+02:00

No we only use the credit card details to secure the booking. In case you do not come on the booked day, we charge the credit card with the cancellation fees.

I do not have a credit card, how can I reserve an apartment?2022-06-23T13:15:56+02:00

You can reserve your apartment by making a downpayment via bank transfer.

Can I bring my dog?2022-06-26T13:41:12+02:00

Yes, it is possible, but please tell us in advance. For dogs, we charge EUR 15 per day.

Can I book the apartment directly online with you?2022-06-23T13:16:56+02:00

Sure, please use our online booking tool to reserve the desired apartment.

Neighbourhood of the apartments

Where can I go shopping nearby?2022-06-24T15:01:35+02:00

All information about our surroundings can be found on the Location & Arrival page. You are also welcome to contact us if you have any questions about your stay.

How far are the apartments away from the historic city center?2022-06-24T15:03:37+02:00

The apartments are in the 17th district (Hernals). Just around the corner, there is tram 43, which takes you within 15 minutes to the Inner city.

If you want to go to St Stephen’s Cathedral, take the S 45, get out after one stop at Ottakring, and change to the subway U3. It takes you no more than 20 minutes and you are there.

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